Cancellation and Refund Policy

• Restaurant and Food Experience Reservations

  Restaurant cancellation times are determined at the time zone of the business owner (Japan Standard Time/GMT +9).
  Two reservation types can be made for restaurants and food experiences (depending on the service provider).
  ・ “Request Reservation”
  Request reservations require the service provider to manually accept or deny the request upon the user filing for a reservation.
  Service providers will answer within 48 hours of submitting the reservation request. Please await contact from the service provider for the confirmation of your reservation.
  ・ “Immediate Reservations”
  Immediate reservations are automatically booked upon completion of the user filing for a reservation.
  Immediate reservations, while the reservation deadline time differs between service providers, can be made on the day of the desired reservation date.
  To avoid mistakes, the reservation date and time may be checked via the confirmation email or reservation history from the member page.
  However, as stated in the following section, the payment of cancellation fees and the refund of reservation fees will be carried out following the cancellation policy set by the service provider. Therefore, if a reservation is canceled shortly before the reservation, there is a high possibility that the cancellation fee will be 100%. In such cases, users will not have the right to receive a refund.

• Reservation Cancellation Policy

  Users can cancel reservations for restaurants and food experiences through this Website.
  In the event of this, a cancellation fee will be paid according to the service provider's cancellation policy.
  If the user wishes to cancel a confirmed reservation for a restaurant or food experience, they must complete the cancellation procedure through this Service. A cancellation will not be deemed complete solely by contacting the service provider directly, and refunds will not be available in such cases.
  As a courtesy to the service provider, please avoid canceling on the day of or immediately before the reservation.
  The service providers prepare for the user's visit by the day of the reservation. Therefore, cancellations may lead to the waste of ingredients and potential loss of revenue.
  
  ・ Reservation Cancellation Method
  Reservation cancellations can be made via “My Reservations” on the member page of this Website.
  ・ User Refunds
  Users may receive a refund of the payment based on the service provider’s decided cancellation policy and upon paying any required cancellation fees.
  Additionally, this Website will collect 3.6% of the reservation payment as an administration fee.
  When refunds are made, they are issued after subtracting the cancellation fee determined by the service provider and the administration fee from the total. Upon completion of the refund process on this Website, the refund shall be made to the payment method used at the time of reservation. For refunds to a credit card, the transaction shall be processed as a refund or a reversal. Note that the time necessary to process the refund differs between credit card companies and banks. We apologize for the inconvenience; please contact the bank or credit card company directly for such inquiries.

• “No-shows”

  When arriving at the restaurant or food experience meeting location, please relay your reservation number, name, or other relevant reservation information and that the reservation has been made through Japan Food Guide.
  If the user fails to arrive after the set reservation time, it may be deemed a no-show without the possibility of a refund; the user may lose the right to receive those products or services.
  Failure to arrive by the reservation time due to transportation delays or similar circumstances shall also be treated as a no-show.
  Users shall strictly adhere to the reservation time and, in the event of an unavoidable delay, must contact the service provider directly.
  Users acknowledge in advance that, depending on the service provider's cancellation policy, arriving after the reservation time may be treated as a no-show regardless of whether prior notice has been given.
  Please be aware that if two "no-shows" are recorded within a twelve-month period, the user's member account will be suspended.

• Service Provider Cancellations

  Please note that food experiences may be canceled and stores may change business hours or close due to weather, natural disasters, mechanical failure, or public utility problems.
  If this should occur, the cancellation will be processed by the service provider, and a full refund of the product price paid by the user at the time of reservation shall be issued.
  Upon the service provider's completion of the cancellation procedure, a cancellation notice shall be sent to the user's registered email address.
  Users acknowledge in advance that, at the service provider's discretion, same-day cancellation may be unavoidable and that such cases will be handled by issuing a full refund of the product price.
  If the user arrives at the reservation time but is unable to receive the service due to the restaurant being closed or for other reasons, the user shall contact the service provider or submit an inquiry through this Website's contact form. In such cases, users are requested to retain, to the extent possible, records evidencing their visit (such as photographs or videos).
  

• Refunds

  Upon completion of the reservation cancellation through this Service, any refund shall be made to the payment method used at the time of reservation.
  Note that the time necessary to process the refund differs between credit card companies and banks. We apologize for the inconvenience; please contact the bank or credit card company directly for such inquiries.